BoxTone Software Certified for New BlackBerry Enterprise Server Express; Enhances Mobile Management and Support

BoxTone, the expert in mobile user management, today announced that its  mobility management software suite has entered the certification process for the new BlackBerry Enterprise Server Express.

This announcement comes just hours after Mike Lazaridis, President and Co-Chief Executive Officer of Research In Motion, unveiled the BlackBerry Enterprise Server Express at the 2010 Mobile World Congress in Barcelona, Spain.

Upon certification, BoxTone anticipates initial demand from enterprise deployments of BlackBerry Enterprise Server Express, which will require high-quality, low-cost support for the rapidly growing fleets of employees who will now seek to connect their personal BlackBerry smartphones to the new server. In addition, the company sees demand coming from small and mid-sized business (SMB) deployments of BES Express, which will require a simple, cost-effective approach for taking their businesses mobile at the highest quality of service and security for their mobile users, especially for VIPs.

“BoxTone applauds Research In Motion for its introduction of the exciting new BlackBerry Enterprise Server Express,” said Alan Snyder, CEO, BoxTone. “BoxTone supports all industry initiatives that help organizations both large and small mobilize their businesses faster. Thanks to our intuitive mobile management approach, BoxTone software enables organizations that deploy BlackBerry Enterprise Server Express to economically and reliably unlock the productivity of their mobile users and applications.”

Mobile professionals worldwide have made BoxTone the cornerstone of their workforce mobilizations. Known for its patented visibility into real-time user health and its embedded mobile expertise, BoxTone’s automated software modules deliver proactive management, monitoring and support of mobile users and applications at deployments of 60 to 60,000 smartphones.

For enterprises that deploy BlackBerry Enterprise Server Express as a cost-effective, quick and reliable way to mobilize their fast-growing, employee-liable populations, BoxTone software enables Tiered Mobility Support. Through an optimal combination of automated BoxTone modules, organizations can meet the demands of a rapidly growing mobile workforce, while maintaining low support costs. The software empowers users to resolve their own issues through user self-service, enables help desks to resolve user issues quickly via service desk management and maintains a high performance environment through problem management.

For SMB deployments of BlackBerry Enterprise Server Express, where mobile deployments may be somewhat smaller and the IT budgets more modest, there is BoxTone Essentials, which delivers proactive monitoring, automation and embedded industry and domain best practices in a single, integrated software package. As important, BoxTone Essentials can enable whole new classes of IT staff to perform sophisticated management and support tasks without being BlackBerry smartphone or platform experts.

The Web-based, agent-less BoxTone software can be deployed in just hours, with far less risk, load and administrative burden than software from other providers. Intuitive role-based interfaces and embedded best practices can be used by administrators, help desk personnel and end users of any skill set and experience level.

The BoxTone suite and BoxTone Essentials are available globally from BoxTone and the company’s authorized reseller partners.